Legal

Privacy Policy

Last updated: 22/6/2026

Altimist AG ("we", "us", "our") is committed to protecting and respecting your privacy.

This policy explains how we collect, use and protect your personal information when you visit our website (altimist.com), purchase digital goods (domain names) or interact with us on communication platforms such as WhatsApp Business, Telegram, Discord, X, YouTube and Medium.

1 · Information We Collect

We may collect and process the following information:

Contact Information: names, email addresses, phone numbers, postal addresses
Payment Details: processed securely by Stripe; we do not store card numbers
Communication Data: messages sent via email, WhatsApp Business and other platforms
Website Analytics Data: browser type, device info, IP address, pages visited, timestamps
WhatsApp Chat Data: messages, media and metadata from customer-support communications
KYC Documentation: ID documents, proof of address and other verification materials
User Account Data: login credentials, transaction history and account preferences
Technical Data: cookies, browser fingerprints and other tracking technologies

2 · How We Use Your Information

We use your information to:

Process your orders and deliver purchased domains
Provide customer support and respond to enquiries
Send updates and marketing communications (with consent)
Maintain records and comply with legal obligations
Improve our website, services and user experience

3 · Communication via Messaging & Social-Media Platforms

We use the following platforms to communicate with clients and prospective customers:

WhatsApp Business

When you contact us via WhatsApp, we collect your phone number, message content and related metadata.
Lawful basis: contract (to provide services) and/or your consent.
WhatsApp LLC (Meta) processes communications data independently.

By initiating a WhatsApp chat with us you consent to this processing.

We may collect your Telegram username, message content and any data you provide.
Telegram Messenger LLP processes user data independently.

Discord

Interactions (messages, reactions) reveal your Discord username, message content and metadata.
Discord Inc. processes user data independently.

X (formerly Twitter)

We may view usernames, replies, mentions and direct messages.
X Corp. processes user data independently.

YouTube

Comments and interactions reveal your YouTube username and public comment data.
Google LLC processes YouTube data independently.

Medium

Claps, comments and follows reveal your Medium username and public-interaction data.
Medium Corp. processes user data independently.

Please note: while we may view and process the information you provide on these platforms, each platform is a separate data controller. Review their privacy policies to understand how your data is handled.

4 · Legal Basis for Processing Your Data (GDPR Art. 6)

Contract (6 (1)(b)): necessary to perform the contract (e.g. domain purchases)
Consent (6 (1)(a)): clear consent for specific purposes (e.g. marketing, WhatsApp support)
Legitimate Interests (6 (1)(f)): business operations, fraud prevention, service improvement
Legal Obligation (6 (1)(c)): compliance with financial regulations, tax requirements

5 · Data Sharing and Disclosure

We may share your information with:

Service Providers

Stripe Inc.: payment processing (USA)
Vercel Inc.: website hosting and analytics (USA)
Sanity.io AS: content management (Norway)
AWS / Amazon Web Services: cloud infrastructure (USA/EU)

Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights and safety.

Business Transfers

In the event of a merger, acquisition, or sale, your data may be transferred as part of that transaction.

6 · International Data Transfers

Some of our service providers are located outside the UK/EU. We ensure appropriate safeguards are in place:

USA: Adequacy Decision (Data Privacy Framework) or Standard Contractual Clauses
Other countries: Standard Contractual Clauses or equivalent protections

7 · Data Retention

Transaction records: 7 years (tax/accounting requirements)
WhatsApp communications: up to 24 months
Marketing data: until consent withdrawn or 3 years of inactivity
Website analytics: 38 months (Google Analytics default)
Support enquiries: 2 years after case closure

8 · Your Rights (GDPR)

You have the following rights regarding your personal data:

Access

Request a copy of your personal data

Rectification

Correct inaccurate or incomplete data

Erasure

Request deletion of your data (subject to legal requirements)

Restrict Processing

Limit how we process your data

Portability

Receive your data in a structured format

Object

Object to processing based on legitimate interests

To exercise your rights, contact us at privacy@altimist.com. We will respond within one month.

9 · Cookies and Tracking

We use cookies and similar technologies. For detailed information, see our Cookie Policy.

Essential cookies

Necessary for website functionality (cannot be disabled)

Analytics cookies

Help us understand website usage (Google Analytics)

Marketing cookies

Enable targeted advertising (with your consent)

10 · Data Security

We implement appropriate technical and organisational measures to protect your data:

SSL/TLS encryption for data transmission
Secure payment processing via Stripe
Access controls and authentication
Regular security assessments
Staff training on data protection

11 · Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

12 · Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13 · Contact Information

Data Controller

Altimist AG
c/o Sielva Management SA
Gubelstrasse 11
6300 Zug, Switzerland

Privacy Enquiries

📧 privacy@altimist.com
📞 +44 7377 508351

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data properly.