WHATSAPP MESSAGING

WhatsApp Business Messaging

Opt-in and Opt-out Information

WhatsApp Consent

When you initiate contact with Altimist via WhatsApp or provide your phone number with explicit consent, you are opting-in to receive customer-support and transactional messages through WhatsApp Business.

By choosing WhatsApp you acknowledge that:

• Altimist AG will store your phone number and message content.
• Your messages will be used solely for support and transactional updates.
• Message history may be retained for up to 24 months.
• You can withdraw consent at any time (see below).

Messages You Will Receive

Through WhatsApp Business you will only receive:

• Customer Support: replies to your questions
• Transaction Updates: purchase / transfer confirmations
• Account Notifications: important info about your account
• Security Alerts: critical access or security notices

We do not send marketing or promotional messages via WhatsApp unless you have explicitly opted-in.

How to Opt Out

You may opt-out at any time using one of these methods:

Reply “STOP”

Reply with the word STOP (not case-sensitive) to any WhatsApp message from us. Opt-out is immediate.

Contact Support

Email customercare@altimist.com with subject “WhatsApp Opt-Out” and include your phone number.

After opting-out you will receive a confirmation message and no further WhatsApp communication from Altimist. You can opt back-in at any time by contacting support.

Alternative Channels

Prefer not to use WhatsApp? You can always reach us via:

Email Support

Response within 24-48 hours

Phone Support

During business hours

Web Contact Form

Secure message submission

Your Privacy

WhatsApp messages are end-to-end encrypted. We handle your data in accordance with our Privacy Policy and Terms of Service. Your number will never be shared with third parties for marketing purposes.